Policies

SHIPPING

Shipping is available within the United States. Please contact me for a quote on shipping outside the U.S.  Reach me by clicking the Contact button at the top of my website. All items are shipped from Indianapolis IN, US.  All items in the store are ready to ship.

U.S. shipping is a flat $4.00 charge for orders under $50.  All orders over $50 are shipped free within the U.S .

Orders are shipped within 1-3 business days (Monday to Friday) after payment has cleared.

Parcels under 13 oz. are shipped via First Class.  Heavier parcels are shipped via Priority Mail.

Items shipped first class typically arrive within 3-5 business days.

CUSTOM ORDERS

I am not accepting custom orders at this time.

RETURNS, EXCHANGES, CANCELLATIONS

Cancellations are accepted before item has shipped.

If you are not fully satisfied with the yarn, please contact me within 14 days of delivery.

After you have contacted me regarding the return or exchange, items must be shipped back within 30 days of delivery.

No returns will be accepted after 30 days of delivery.

Yarn must be returned in its original condition – in the original hank, clean and without any signs of use. Yarn re-skeined or that has been wound into a ball/cake is not returnable.

LEGAL INFORMATION

I will only use your shipping and billing address and contact information to communicate with you about your order, to fulfill your order and for legal reasons only (such as paying taxes).

ABOUT THE YARN

I am unable to wind yarn into a cake at this time. Your order will be shipped in form of twisted hanks.  My home page contains a good video about balling up hanks of yarn.

Please note: each yarn listing in my store is for one (1) skein of yarn.

Please note that color may vary based on your viewing device settings.

Yarn is usually dyed in batches of 3-5 skeins.

If you order multiple skeins of same colorway, I will do my best to match the skeins within one batch but please understand that it is not always possible.

Please keep in mind that hand dyed yarns can look differently also within same batch.

For best results I always recommend alternating skeins in your project.